About Us

ELEVARAUS provides support services focused on comfort, trust, and quality of life, particularly for older adults and individuals who require assistance with daily living, technology support, home care coordination, cleaning services, and general well-being support.

1. Services Provided

Our services include things like:

  • Help with devices and technology

  • Home visits and general help

  • Light cleaning and home support

  • Wellbeing check-ins and friendship

  • Help with appointments

  • Personal help (not medical)

We always provide our services with care, respect, patience, and professionalism.

2. Bookings and Appointments

Appointments must be scheduled in advance and are subject to availability.

We kindly request:

  • Minimum 12-hour notice for cancellations

  • Clear communication regarding access to the property

  • Accurate service details before booking confirmation

  • Late cancellations may incur a service fee.

3. Payments

Payment will be due upon service delivery, as agreed.

Accepted payment methods may include:

  • Bank transfer

Invoices must be paid within the agreed payment period. Late payments may result in service suspension until the issue is resolved.

4. Client Responsibilities

Clients agree to:

  • Allow safe access to their home

  • Communicate respectfully

  • Tell us about special needs

  • Inform us soon about changes in the schedule

ElevarAus can refuse or stop services if the situation is unsafe or wrong.

5. Non-Medical Services Disclaimer

ElevarAus does not provide medical, nursing, or emergency healthcare services.

Our support is non-clinical and designed to assist with well-being, comfort, and daily living.

In an emergency, clients must contact emergency services immediately.

6. Liability

While we take every reasonable measure to provide safe and reliable services, ElevarAus is not liable for:

  • Pre-existing damage

  • Unforeseen incidents beyond our control

  • Delays caused by third parties

  • Loss resulting from inaccurate information provided by clients

  • Liability is limited to the extent permitted by Australian law.

7. Privacy and Confidentiality

We respect your privacy.

All personal information is handled confidentially and in accordance with Australian privacy principles. Client information will never be shared without consent, except as required by law.

8. Changes to Terms

ElevarAus reserves the right to update these Terms and Conditions at any time. Updated versions will be made available through our official communication channels.

9. Contact Information

For questions regarding these Terms and Conditions, please contact:

ElevarAus

Phone: 0411 740 201

Email: Support@elevaraus.com.au

Website: www.elevaraus.au.com

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Website Terms and Conditions

ELEVARAUS By using this website, you agree to these Website Terms and Conditions. If you disagree, please do not use the website.

1. Website Use

This website provides general information about ELEVARAUS, our services, and how to contact us.

Use this website only for lawful purposes. Do not infringe on others' rights or interfere with their use of the website.

You must not:

  • Use the website for fraudulent purposes

  • Attempt to gain unauthorised access to systems or data

  • Copy or misuse website content without permission

  • Upload harmful content, malware, or spam

2. Intellectual Property

All content on this website is owned by ELEVARAUS, unless otherwise stated. This includes the logo, branding, text, images, service descriptions, design, graphics, and documents.

Unauthorised reproduction, copying, or commercial use is strictly prohibited without written permission.

3. Service Information

We aim to keep all descriptions, pricing, and information accurate and up to date. ElevarAus may change, update, or remove details without notice.

Information on our website does not constitute a service agreement.

4. External Links

This website may contain links to third-party websites such as social media platforms or partner services.

ELEVARAUS is not responsible for third-party content, privacy, or reliability on external sites.

Use of third-party websites is at your own risk.

5. Privacy

Any personal information submitted through contact forms, email links, or service inquiries is handled in accordance with our Privacy Policy and Australian privacy regulations.

We are committed to protecting your personal information and maintaining confidentiality.

6. Disclaimer

The information provided on this website is for general informational purposes only.

While we aim for accuracy, ELEVARAUS cannot guarantee:

  • Fully complete content

  • Uninterrupted website access

  • No errors

  • Suitability of information for your needs

Users rely on website information at their own discretion.

7. Limitation of Liability

To the extent allowed by law, ELEVARAUS is not liable for damages from:

  • Using this website

  • Inability to access the website

  • Relying on website information

  • Technical errors or interruptions

8. Changes to These Terms

We may update these Website Terms and Conditions at any time without prior notice.

Continued use of the website after changes are published constitutes acceptance of the revised terms.

9. Governing Law

These terms are governed by Australian law.

Any disputes arising from website use will be subject to the applicable Australian legal jurisdiction.

10. Contact Us

For questions regarding these Website Terms and Conditions, please contact:

ELEVARAUS

Phone: 0411 740 201

Email: Support@elevaraus.com.au

Website: www.elevaraus.com.au

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Thank you for visiting ElevarAus.

We are committed to delivering care with integrity, warmth, and professionalism.

We value trust, transparency, and respectful service in every interaction.

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